Privacy Policy

1.1 This Privacy Policy outlines the personal information handling practices of our business and related entities.

1.2 We respect the privacy of your personal information. The Privacy Act 1988 (Cth), Australian Privacy Principles and registered privacy codes govern the way in which we manage your personal information. This Policy sets out how we collect, use, disclose, store and otherwise manage your personal information.

2.1 If we deal with you as a current or prospective customer or client, we may collect personal information from you in order to provide our services and products to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services or products we provide or functions we carry out.

2.2 Personal information means information from which your identity can reasonably be ascertained. The types of personal information we may collect from you include, but are not limited to:

(a) Name;
(b) Date of birth;
(c) Residential address;
(d) Postal address;
(e) Email address;
(f) Telephone numbers;
(g) Occupation and place of work;
(h) Identification documents and information used for identity verification purposes, including passport details, driver licence details and other government-issued identification documents; and
(i) Information required to comply with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated legislation.

2.3 Personal information may also include credit information as defined in the Privacy Act. Our Credit Reporting Policy contains information about how you may seek correction of credit information we hold about you, how you may complain about an alleged breach of our obligations in relation to your credit information, and whether we disclose your credit information to overseas entities.

3.1 We will only collect sensitive information from you with your consent or where otherwise permitted or required by law.

3.2 Sensitive information includes personal information relating to racial or ethnic origin, criminal history, sexual orientation, political opinions, religious beliefs, membership of professional or trade associations, health information and biometric information.

4.1 You may provide us with personal information that we need to use to provide you with our services. The main way we collect personal information is when you provide it to us directly, including when you complete a form, application or survey, contact us, engage our services or communicate with us electronically, by telephone or in person.

4.2 We collect, hold, use and disclose personal information necessary to carry out our business functions and activities, including:

(a) Providing products and services relating to our business;
(b) Providing information about services that may be of interest to you;
(c) Providing information relevant to your personal or business interests;
(d) Providing opportunities to attend seminars, conferences, networking events or promotional activities;
(e) Assisting in the management and administration of our services;
(f) Facilitating our internal business operations, including compliance with legal and regulatory obligations, including obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
(g) Analysing customer needs and improving our services;
(h) Contacting you to provide testimonials, reviews or client satisfaction surveys;
(i) Conducting identity verification, fraud prevention and compliance checks; and
(j) Using technology systems, automation tools and artificial intelligence systems to assist with communications, document preparation, administration, compliance and operational efficiency.

4.3 In order to carry out the functions and activities described above, we may disclose your personal information to:

(a) Our related entities to facilitate internal business processes;
(b) Third-party service providers who assist us in operating our business, including technology providers, cloud storage providers, software providers and credit reporting bodies;
(c) Organisations with whom we have affiliations so they may provide you with information about services or promotions;
(d) Organisations involved in maintaining, reviewing, upgrading and developing our business and computer systems;
(e) Financial advisers, legal advisers, accountants and auditors;
(f) Organisations involved in a corporate restructure, merger or transfer of assets or business operations;
(g) Financial institutions, payment processors and payment system operators;
(h) Organisations required to assist us in complying with legal and regulatory obligations, including obligations under taxation, anti-money laundering, counter-terrorism financing, land title, property and credit legislation;
(i) Identity verification and compliance providers, including AML Hub or similar providers engaged to assist with identity verification and compliance obligations;
(j) Artificial intelligence, automation and technology service providers used by us to assist in delivering our services and operating our business; and
(k) Other parties where disclosure is required or authorised by law or where you have provided your consent.

4.4 We may use artificial intelligence and automated technologies in connection with our business operations, including communications, marketing, document preparation, data processing, customer service, compliance functions and administrative activities. Personal information provided to us may be processed using these systems for those purposes.

4.5 We take reasonable steps to ensure that any third-party technology, AI or compliance providers engaged by us are subject to appropriate privacy, confidentiality and security obligations.

4.6 In order to comply with applicable anti-money laundering and counter-terrorism financing legislation, we may collect and verify identification information and documents from clients, customers, buyers, sellers, landlords, tenants and other parties involved in transactions. This information may be disclosed to third-party identity verification and compliance providers for verification purposes.

4.7 We store personal information in paper and electronic form. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including physical, electronic and procedural safeguards.

4.8 While we take reasonable steps to protect your personal information, we cannot guarantee the security of information transmitted over the internet and any transmission is at your own risk.

4.9 Our website may contain links to external websites. We are not responsible for the privacy practices or content of external websites.

4.10 We will not sell your personal information to third parties without your consent.

4.11 Where lawful and practical, you may choose to deal with us anonymously or by using a pseudonym. However, in some circumstances we may be unable to provide services unless we are able to identify you.

4.12 If you interact with us through social media platforms, we may collect information associated with your social media account, including your username, profile information and any information you permit the social media platform to share with us.

4.13 We may collect information electronically through websites, mobile applications, cookies and similar technologies. Cookies may record information about your visit to our website and help us improve our online services and user experience.

4.14 By engaging our services or providing personal information to us, you consent to the collection, use, disclosure and storage of your personal information in accordance with this Privacy Policy, including disclosure to third-party identity verification providers, AI providers and overseas technology service providers where reasonably necessary for us to provide services and comply with legal obligations.

5.1 We may disclose your personal information to overseas recipients, including cloud storage providers, identity verification providers, artificial intelligence providers and technology service providers located outside Australia.

5.2 The cloud storage services, technology platforms and IT servers used by us may be located outside Australia.

5.3 Prior to disclosing your personal information to an overseas recipient, we will take reasonable steps to ensure that:

(a) The overseas recipient does not breach the Australian Privacy Principles;
(b) The overseas recipient is subject to laws or binding schemes substantially similar to the Australian Privacy Principles; or
(c) You have consented to the disclosure.

Acceptance of our services by written, verbal or electronic means will be deemed consent to such disclosures.

6.1 You may request access to the personal information we hold about you at any time.

6.2 We generally respond to requests within seven (7) days.

6.3 We may refuse access where permitted by law, including where access would pose a serious threat to health or safety, unreasonably impact another person’s privacy or where the request is frivolous or vexatious.

6.4 If you believe information we hold about you is inaccurate, incomplete, out of date or irrelevant, please contact us so we may correct it.

6.5 Requests for access or correction should be directed to us using the contact details listed in Item 1 of the Schedule.

7.1 If you wish to make a complaint regarding our handling of your personal information, please contact us using the details listed in Item 1 of the Schedule.

7.2 We will acknowledge your complaint within seven (7) days and aim to provide a response within thirty (30) days.

7.3 If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at: Office of the Australian Information Commissioner

Telephone: 1300 363 992

8.1 We may amend or update this Privacy Policy at any time. Any updated version will be published on our website.

8.2 The current version of this Privacy Policy takes effect from the date specified in Item 5 of the Schedule.

9.1 For more information regarding this Privacy Policy or privacy generally, please contact us using the details listed in Item 1 of the Schedule.

9.2 Further information regarding privacy obligations in Australia is available from the: Office of the Australian Information Commissioner

10.1 In this Policy unless the context otherwise requires:

(a) Words importing one gender include all genders;
(b) The singular includes the plural and vice versa;
(c) A person includes a corporation, trust, partnership and other legal entities;
(d) References to related entities include directors, officers, employees, contractors, agents, successors and assigns; and
(e) Headings are for convenience only and do not affect interpretation.

10.2 Business means any business operated by us as described in Item 2 of the Schedule.

10.3 Our, we or us means the entities described in Item 1 of the Schedule and their related entities.

10.4 Products and Services means any products or services supplied by us including those described in Item 3 of the Schedule.

11.1 The Client acknowledges that we are not obligated to enter into a conjunction arrangement with another sales agent unless agreed by us in writing.

11.2 Where a conjunction arrangement has not been agreed:

(a) We are under no obligation to communicate or cooperate with the conjunction agent; and
(b) We will not be liable for any loss suffered arising from:
(i) our refusal to agree to a conjunction; or
(ii) any failure to communicate or cooperate with a conjunction agent.

11.3 Any conjunction arrangement is subject to our Conjunction Policy and Procedures.

11.4 The benefit of this clause may only be waived in writing.

12.1 If the client appoints another agent to perform services during the term of an existing appointment, the client may be liable for:

(a) Commission under each appointment; and
(b) Damages for breach of contract under the existing appointment.

13.1 Clark Real Estate is required to communicate all offers to buy the property where the potential buyer has signed a contract.

a.   Entity: Clark Real Estate (Qld) Pty Ltd & Gillat Pty Ltd t/as Clark Real Estate
b.   Address: Shop 1C, 828 Sandgate Rd, Clayfield QLD 4011
c.   Telephone: 07 3256 1600
d.   Email: sales@clarkrealty.com.au

a.   Clark Real Estate (Qld) Pty Ltd t/as Clark Real Estate ABN 45 774 530 063
b.   Gillat Pty Ltd t/as Clark Real Estate ABN 48 143 348 921

a.   Real Estate Residential Sales
b.   Real Estate Residential Property Management

a.  We may disclose personal information to overseas recipients in locations where our third-party service providers (including cloud storage, artificial intelligence, identity verification and technology providers) operate or store data.
b.   These locations may include (but are not limited to) the United States, Singapore, the European Union and other jurisdictions where service providers maintain infrastructure.

a.   26 May 2026